nagad88 agent Privacy Policy

Introduction and Scope

nagad88 agent ("we", "our", "platform") gives the highest importance to the privacy of personal information of all its users. This privacy policy explains what information we collect when you visit our website, register an account, or use our services, how that information is used, and what measures we take to protect your data.

This policy is an integral part of our Terms and Conditions. By using our services, you are considered to have accepted the terms described in this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.

This policy applies only to the nagad88 agent platform. Third-party payment services or game providers may have their own privacy policies, for which we are not responsible.

1 What Information We Collect

nagad88 agent collects information in several ways. The types of information collected are listed below:

1.1 Information You Provide Directly

When you open an account, make a deposit, or contact our support team, you are required to provide the following information:

• Full name and date of birth (for age verification — the minimum age to use the service is 21 years)
• Mobile number and email address
• Payment information — bKash, Nagad, or Rocket number (the full number is not stored; only the last few digits are kept)
• Details of documents submitted for identity verification (if applicable)
• Contact details provided in support requests

1.2 Automatically Collected Information

When you visit the site, our system automatically collects certain technical information:

• IP address and device identifier
• Browser type and version, operating system
• Cookie and session data (discussed in detail in the section below)
• Which pages you visited and how long you stayed
• Which link or referral source you came from
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

We may receive limited information from third parties when needed for identity verification, fraud prevention, or payment processing. This information is used only for the specified purposes.

2 Purpose of Using Information

Collected information is used only for the following purposes:

1. Account management: Completing registration, verifying logins, assisting with password recovery, and maintaining account security.
2. Financial transactions: Processing deposits and withdrawals, verifying bonus eligibility, and maintaining payment history.
3. Customer support: Resolving your questions and complaints quickly and effectively.
4. Age and identity verification: Ensuring that only users aged 21 or above can use the service.
5. Security and fraud prevention: Detecting unusual transactions, preventing multiple account creation, and maintaining platform security.
6. Service improvement: Analysing user experience to improve the site's content and functionality.
7. Communications: Sending important notifications, transaction confirmations, and account-related information.
8. Responsible gaming: Using information to support users whose gaming behaviour shows concerning patterns.

We do not sell your information to third parties for commercial purposes.

3 Information Storage and Security

nagad88 agent uses industry-standard technical measures to protect your information:

• SSL encryption: All communication between you and the site is encrypted using SSL technology, which prevents third-party access.
• Secure servers: Your data is stored on secure servers with strictly controlled access.
• Data minimisation: Only the information that is necessary is collected and stored.
• Payment information: Full bKash, Nagad, or Rocket numbers are not stored on our servers.
• Staff training: Only authorised members of our team may access your information, and only for specific reasons.

3.1 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet financial and legal obligations. Once that period ends, the information is securely deleted or anonymised.

4 Information Sharing Policy

We do not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 With Service Providers

Limited information may be shared with specific third parties for payment processing, identity verification, or technical services. These providers work under our instructions and may not use the information for their own purposes.

4.2 Legal Obligations

We may be required to provide information in response to a court order or a lawful request from a competent authority. In such cases, we will make reasonable efforts to notify you within the limits permitted by law.

4.3 Organisational Changes

In the event of a business merger or acquisition, user information may be transferred to the relevant parties. We will notify you in advance if such a change occurs.

5 Cookies and Tracking Technologies

The nagad88 agent website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Used to keep login sessions active and to maintain security features. Without these, the site will not function properly.
• Functionality cookies: Used to remember your language preference and other settings.
• Analytics cookies: Used to understand user behaviour, which helps improve the quality of the site. The information collected is generally anonymised.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may disrupt some important features of the site.

6 User Rights

You have the following rights regarding your personal information:

1. Right to access: You may request to know what information we hold about you.
2. Right to correction: You may request correction of inaccurate or incomplete information in your profile.
3. Right to erasure: You may request deletion of information that is not subject to financial or legal obligations.
4. Right to object: In certain circumstances, you may object to the processing of your information.
5. Data portability: Under certain conditions, you may request to receive your information in a standard format.
6. Withdrawal of consent: You have the right to withdraw from any processing of your information that is based on consent.

To exercise these rights, please contact us at the email address provided below. We will respond to your request within a reasonable time.

7 Responsible Gaming and Data Protection

At nagad88 agent, we believe that data protection and responsible gaming go hand in hand. As part of our responsible gaming programme, we analyse information about users' gaming behaviour to identify any potential issues at an early stage. This information is used solely for the purpose of ensuring users' wellbeing.

We do not impose self-exclusion or deposit limits by force, but if you wish to activate these measures, you may contact our support team. Information related to this is handled with strict confidentiality.

8 Protection of Children and Minors

nagad88 agent's services are for users aged 21 or above only. We do not knowingly collect information from any minor. If it is established that a minor has opened an account, the account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their child has opened an account on our site, please notify our support team without delay.

9 Policy Changes

As our services and technology evolve over time, this privacy policy may need to be updated. If any significant change is made, we will:

• Update the "Last Updated" date at the top of the policy.
• Notify registered users by email or through a site notification.
• For major changes, fresh consent may be sought.

If you continue to use the site after any change, you will be considered to have consented to the updated policy. To learn more about us, visit our About Us page.

10 Contact Us

If you have any questions, requests, or complaints about this privacy policy, our support team is available 24/7 in Bengali and English. The ways to contact us are listed below:

For general questions, you can visit our FAQ page — you will find answers to the most frequently asked questions there.